Refund policy

This exchange policy is valid from December 2025.

EXCHANGE POLICY — Logic Store

If you are not satisfied with the product or regret the purchase, you can request an exchange or return within 7 days from the date of receipt of the order at your address.

Conditions for making an exchange:

If you want to make an exchange, the product must be in perfect condition and without signs of use, that is, under the same conditions that you received it. In addition, it is essential that the item is in its original packaging.

How to request an exchange:

Send an email to comercial@logicsense.store, informing your full name, order number and reason for the exchange. You will receive our contact with the information necessary to make the exchange.

Conditions for return by regret:

If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address.

How to request a return by regret:

Send an email to comercial@logicsense.store, informing your full name and order number. You will receive the refund within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method that you selected when buying in our online store. There will be no additional cost for you to receive the refund.

Products with manufacturing defects:

According to Brazilian legislation, in the case of items with manufacturing defect, you have the right to request the return within 30 days, counted from the date of receipt of the order at your address.

How to request a return of defective products:

Send an email to comercial@logicsense.store, informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method that you selected when buying in our online store. There will be no additional cost for you to receive the refund.

How to return products:

Following the established by Consumer Law, the costs of sending the return of products by right of repentance or items with manufacturing defect will be covered by our store through the reverse logistics process.

You will receive an email postage authorization code after your exchange or return request and you must post the merchandise at a Post Office. We do not cover the packaging costs, so we suggest that you use the same packaging in which you received your purchase (if not damaged) or a suitable box that preserves the parts during transport.

Not Valid for digital Products

Please contact us:

If you have any questions about our exchange policy, please contact comercial@logicsense.store.